|
* Items that were personalized such as Kippot, embroidered items, all Rings and personalized jewelry etc. cannot be returned nor exchanged. No Exceptions.
If your product is defective or if we shipped you the wrong item you may return it within 5 business days for a replacement and we will absorb the shipping charges.
All returned merchandise must be unused and in the condition you received it including original packaging (carton, wrapping, labels, tags, and manuals).
We cannot grant refunds for Sterling silver items. You may however exchange it for another item of equal or higher value. An exchange fee may apply. Refunds exclude any incurred shipping costs.
We reserve the right to charge upto a 15% restocking fee (usually less).
Seasonal items must be returned and delivered to our warehouse before the start of that season or Holiday; otherwise we reserve the right to refuse the return. If you place the order too close to the holiday you will not be able to return the item.
Prior to returning any item you must contact us via-email returns@hanukkahsale.com or call us at 1-800-336-2291 to receive a return authorization number (RMA#).
Simply return the item in its original box, with the RMA# marked from the outside, include the invoice and a letter explaining why you are dissatisfied with the item, properly seal the package and ship it with regular Ground service, For your protection, make sure to insure the package. Hanukkahsale.com will not be responsible for lost or damaged packages. You must have signature proof of delivery or we will not be responsible for the returned goods.
Note: we are only responsible for the monetary damage of an item and not for any damages it caused.
NO RETURNS WILL BE ACCEPTED WITHOUT A #RMA NUMBER.
Return Packages to:
Hanukkah Sale
Shipping/Receiving
1441 41st Street
Brooklyn NY 11218
718 854 3909
|
