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Home > Customer Service

Customer Service:

 

FAQ | Shipping methods | Shipping Rates | Shipping policies | Return Policies | Tax

We at Hanukkahsale.com pride ourselves in going out of our way to serve our customers, we prefer the personal approach opposed to the formal one.

Enormous
behind the scene effort is constantly invested in our web site to bring you a pleasurable shopping experience with products that will get you excited and kindle the flame of Hanukkah in you. We sometimes would carry a specific product just because it will bring a smile on the face of our customers. So shop with ease and our prices will please!


FAQ
Q: What can I do if Im dissatisfied with an item?

A: Well do our best to accommodate you! If for any reason you insist on returning the merchandise, we will allow you an exchange, store credit or a refund. However, all returns must be done within 5 days of receiving your order, and you are responsible for the shipping charges and return of the goods with a signature confirmation. If the error is ours (i.e. we sent you the wrong item) of course! We will absorb the shipping charges.

Q: Do you accept Checks or Money Orders?
A: In order to pay by check or money order, you will simply choose that option on the billing page, But
Please note: if you choose to pay by check or money order, the shipment of your order will be delayed until the check/money order clears the bank.


Q: How do I redeem a Gift Certificate?
A: Nice! Now choose your favorite item/s on our web-site. You will be asked for the Gift Certificate number in the billing section of our shopping cart.

Q: I live in a country outside your shipping area, how do I order from you?
1. Complete the regular billing & shipping steps on our Web Site and choose international shipping from the shipping method options, and we will contact you with the available options. Or

2. Call us at 1-800-336-2291 for the exact shipping charges, outside the USA or Canada call us at 1-718-854-3909, Please review the column for orders outside the US see below.


Q: When will my order arrive?
A: Regular in stock items sent throughout the continental US typically arrive within 4 to 8 business days from the time we receive your order. Unfortunately, because of the myriad of items we carry on our web site an item may be out of stock. In most situations we can arrange for our vendors to drop-ship directly to you. If you need your order in a rush, it is advisable to request next day shipping or other express services.

Please be advised that we do not ship same day even if you select next day air shipping, we do require at least a day so to ship any order. If have an emergency you must call to guarantee next day delivery.

Special items that need personalization of any kind, may take anywhere from 2-4 weeks to deliver. (Contact us for special rush orders.)


Q: When will my order arrive if some items are out of stock?
A: All items that are in stock will be shipped according to our shipping schedule; Remaining items are automatically backordered and shipped as soon as the items become available.

Never will you pay again for shipping on back ordered items!!


Q: I Paid for express shipping, but it took several days until I received my package.
A: We work diligently to process and ship orders promptly as they are received, therefore if the item is in stock and you requested express shipping you may receive the item the next day. Occasionally though an item may be out-of-stock and needs to be ordered, in that case we will ship the order express as soon as the item becomes available, but we do ask our customers 1-2 days to process any order even if express shipping is requested, if time is of essence please indicate a day needed by in the comment box on the confirmation page.

We do our best to assure that you receive your order promptly, especially when you request express shipping, therefore if you believe that you are entitled for a partial refund on your shipping charges please contact us.


Q: Can I include a gift card to my order, and do you Gift Wrap?
A: After adding an item to your cart you will be asked if you wish to gift-wrap and send a message with that particular item.
If the shipping address is different than the billing address we will assume that it is a gift and we will not include an invoice with the package, unless you advise us otherwise.


Hanukkahsale.com Shipping information

Hanukkahsale.com will virtually ship anywhere in the world. To ship outside the USA see international shipping below.
Shipping internationally is costly and we reserve the right to adjust the charge of shipping. Over sized and/or overweight packages are subject to additional charges or we will split the order in two separate packages.
At Menorahsale.com are aware that as part of customer satisfaction its important to have prompt and flexible delivery service. Therefore we will do our best to fulfill all your shipping needs, as unique as they may be. If you have any questions regarding our shipping policies please contact us.

Shipping methods USA (Excluding Alaska, Hawaii, and Puerto Rico.)
UPS Ground
UPS 3 day select
UPS Second Day Air
UPS Next day air
USPS (postal service)


Other International Shipping
Us mail parcel post Shipping will be charged based on the current postal rates, which vary widely by country and weight.

Shipping Rates:
To see our shipping rates, simply place your items in the shopping cart and click checkout, you will then come to the shipping info page which will show you all the shipping options and rates.

If UPS considers your address to be in a rural area we reserve the right to add an additional charge to the shipping.
Usually does not exceed more than a couple dollars.


Shipping out of the US
Orders for shipment outside the United States are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. Any customs or import duties are levied once the package reaches its destination country. The recipient must pay any additional charges that may be needed for customs clearance. Hanukkahsale.Com has no control over these charges and cannot estimate what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. As stated in our Payment Options all International orders must either be prepaid in full with a Cashiers Check drawn on a U.S. bank, or can be paid with a credit card.

Please be aware that many products warranties do not provide coverage outside the U.S. Hanukkahsale.com makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the U.S. However, Menorahsale.com will do its best to accommodate its customers.

International shipping is costly and weight adds a lot to the cost, every shipment is entitled to be adjusted based on the actual weight and destination, we reserve the right to adjust the shipping cost without notification.
Our rates are quite accurate and we usually dont need to make adjustments.


Receiving your order
When you receive your order please follow these guidelines.
Inspect it carefully as of contents and conditions.
Maintain all original packaging, as cartons, wrappings, manuals, labels, and tags.
All claims/damages must be reported within 5 days of receiving your order.


Return Policy
Hanukkahsale.com wishes to bring you the finest Judaica collection from designers across the globe. Anyhow, Â you still may find yourself dissatisfied with a particular item, no problem! You can return *any non-defective item for exchange, store credit or money back within 5 days or receiving the order.

* Items that were personalized such as Kippot, embroidered items, all Rings and personalized jewelry etc. cannot be returned nor exchanged. No Exceptions.

If your product is defective or if we shipped you the wrong item you may return it within 5 business days for a replacement and we will absorb the shipping charges.

All returned merchandise must be unused and in the condition you received it including original packaging (carton, wrapping, labels, tags, and manuals).

We cannot grant refunds for Sterling silver items. You may however exchange it for another item of equal or higher value. An exchange fee may apply. Refunds exclude any incurred shipping costs.

We reserve the right to charge a minimum of 10% restocking fee.

Seasonal items must be returned and delivered to our warehouse before the start of that season or Holiday; otherwise we reserve the right to refuse the return.
If you place the order too close to the holiday you will not be able to return the item.

Prior to returning any item you must contact us via-email returns@hanukkahsale.com or call us at 1-800-336-2291 to receive a return authorization number (RMA#).

Simply return the item in its original box, with the RMA# marked from the outside, include the invoice and a letter explaining why you are dissatisfied with the item, properly seal the package and ship it with regular Ground service, For your protection, make sure to insure the package. Hanukkahsale.com will not be responsible for lost or damaged packages. You must have signature proof of delivery or we will not be responsible for the returned goods.

Note: we are only responsible for the monetary damage of an item and not for any damages it caused.
NO RETURNS WILL BE ACCEPTED WITHOUT A #RMA NUMBER.



Sales Tax
Here at HanukkahSale.com as the old adage goes: we dont charge sales tax we just collect it, all orders with New York billing addresses are subject to applicable sales tax which will be added to your invoice, interstate orders are not subject to taxes of any kind.

Site Design, Contents, Photographs. 2009 HanukkahSale Ltd.
All rights reserved and enforced by international law.

 

 

 

 
 


 

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HOME CUSTOMER SERVICE CONTACT TRACKING SITE MAP PRICE GUARANTEE SHIPPING WHOLESALE
Cyber Monday Specials Menorahs Electric Menorahs Dreidels Hanukkah Gifts Candles, Bulbs, Oil Chocolate Gelt & Nosh
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